Sign up

VinciSpin Responsible Gambling

Gambling is entertainment. VinciSpin operates under a licence issued by the Curaçao Gaming Control Board (GCB), licence number OGL/2024/1126/0521, and holds itself to the standards that licence requires. This page sets out the tools available inside your account, the signs that gambling may have stopped being fun, and the external organisations that offer free, confidential help.

Our commitment

VinciSpin is licensed and regulated by the Curaçao Gaming Control Board (GCB) under licence OGL/2024/1126/0521, held by Terdersoft B.V. Player disputes fall under the GCB framework for online gambling. Responsible gambling is a standing operational requirement, not an optional feature, and the tools described below are available to every registered player.

Tools available

Several controls sit directly inside your account and can be applied without contacting support. Deposit limits are set through the cashier’s personal settings section and can be configured on a daily, weekly, or monthly basis. If you want to step back for a defined period, cool-off periods give you a short break without closing your account. Self-exclusion is available self-service via your profile and can be set for a fixed term or on an indefinite basis. For full account closure, contact our support team directly.

Tools you can apply yourself:

  • Deposit limits (daily, weekly, monthly) via the cashier
  • Cool-off periods for a temporary break
  • Self-exclusion (fixed term or indefinite) via your profile
  • Full account closure on request via Live Chat or [email protected]
  • Transaction and bet history, viewable at any time under Casino History and Transactions History

Your account data, including all betting and transaction records, is retained for five years after you stop using the service.

Signs to watch for

Some patterns suggest gambling has moved outside its intended role. These are factual indicators, not a judgement.

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money gambling than you planned
  • Gambling affecting time with family, friends, or work
  • Borrowing money or selling possessions to fund gambling
  • Feeling irritable or restless when not gambling
  • Hiding gambling activity from people close to you

Where to get help

The following organisations provide free, confidential support. None of them require you to be in crisis to make contact.

Contact us

To request self-exclusion, ask about account closure, or raise any responsible gambling question, reach our support team via Live Chat (available 24/7) or by email at [email protected] . Self-exclusion can be applied directly through your profile without contacting us, but if you prefer to have the account closed by our team, we handle that on request. You can also reach general support at [email protected] .